SAFEGUARDING
Protection
At All 4 Mind we embrace the importance of protecting our service users from abuse and harm as our fundamental principle of safe care, as such; we have a culture of preventing incidents before they happens whilst promoting continual learning from past incidents and near misses
Safe
We currently provide service to service users who are lonely and isolated to reintegrate in their local community and engage in meaningful preferred activities.
All staff receive an induction and safeguarding training specific to their area of work and ensure effective handover of event and care of every service user and their environment at all times, and also be aware of all contact details including emergency contact details.
We conduct a robust risk assessment to reduce: fire safety, suicide, ligature risk, preventing violence, aggression, and sexual safety and encourage staff and service users to make complaint/whistle-blowing, report incidents, abuse/safeguarding concerns without fear, intimidation or reprimanded, and the manager acts upon such complaint promptly and in a timely manner.
At All 4 Mind CIC we ensure continuous high level of staffing that are appropriate to the role and meet the needs of the service user and their environment. We ensure these are achieved through good governance in which our policies, training, monitoring/auditing and feedback on staff and service qualities are paramount to sustaining quality of service.
We always ensure the following are implemented in every practice
We ensure every staff/volunteers member understands the importance of safety of our service users in every aspect of delivering care.
All staff/volunteers are aware that our service user’s safety cannot be compromised, as such all staff are trained on the policies of safety procedures that could prevent harm and abuse to anyone using our service in an early stage.
Incident report is vital to the safeguarding of our service users, as such staff must adhere to our policy of reporting and documenting any incident at all time as required by the working environments.
We conduct regular review meeting with caregivers, staff/volunteers to demonstrate the continuous improvement, culture and accountability across all staffing level and lessons learnt discussions to prevent future incidents
We have set a robust system to monitor cleanliness and infection control.
It is our policy that service users should be able to identify our staff, as such all staff must wear their ID badge provided by All 4 Mind at all time whilst at the day centre and must introduce themselves in a polite manner to our service users /or their legal representatives.
Our staff are equipped with PPE (Personal protective equipment) usage and personal hygiene procedures against cross transmission of infection control procedures. All equipment are regularly checked and labeled with up to date service history.
We are committed to ensuring all staff are educated/trained on environmental safety by assessing environmental risks and putting corrective plans and measures in place to eliminate any compromising issuers of an unsafe environment.
Service users ability to safely carrying out their ADLs are always emphasised to all caregivers, staff or volunteers and should not be compromised.
Recognising risks and emergencies and escalating appropriately
Understand complex personality problems that may be underpinning an individual’s vulnerability and understanding the importance of appropriate boundaries.
A clearer understanding of the experience of disorders from the perspective or service users to improve validation and support outcomes
An improved ability interact appropriately – including validation skills, appropriate non-verbal behaviours and signposting skills
Understand the key mistakes that can exacerbate situations / behavioural problems and how to motivate individuals to seek appropriate health care and support.
Skills and techniques to support colleagues through the care process, ensuring that our services users rights are addressed
Our aim
is to provide a safe service user experience that shines our values of; inclusion, safety, caring, and promote; independence, respect, choice and best interest.
